Hi,
we want to extend OTRS system with "copy of" New E-Mail Ticket module so there will be multiple ways how to create Ticket.
1. Phone (default)
2. E-mail (default)
(new one) 3. E-mail modified that we modify
Is there some good howto or documentation how to create / copy E-mail or Phone module of Ticket creation to 3rd one that we will be able to modify ?
Thanks
New Ticket module
Moderator: crythias
New Ticket module
OTRS 6.0.3-1, MySQL
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- Znuny newbie
- Posts: 75
- Joined: 27 Aug 2018, 13:50
- Znuny Version: Community
- Real Name: Christian Clavet
- Company: Tact Group
Re: New Ticket module
Hi, You will need knowledge of SQL, PERL, and probably javascript to do this.
You can check here the OTRS architecture as a start:
https://doc.otrs.com/doc/manual/develop ... index.html
You can check here the OTRS architecture as a start:
https://doc.otrs.com/doc/manual/develop ... index.html
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OTRS Community 6.0.11
Debian 9.0
MariaDB
OTRS Community 6.0.11
Debian 9.0
MariaDB