Hello.
Is it possible to change the default subject template used in answering (AgentTicketCompose) or forwarding (AgentTicketForward) emails?. I would like to use a dynamic field or at least ticket Title!.
Thanks in advance.
Diego
Dynamic field in Subject?
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diegospano
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reneeb
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Re: Dynamic field in Subject?
This could be done with minor changes to https://github.com/reneeb/otrs-StdSubje ... Subject.pm
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Commercial add ons: http://feature-addons.de
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diegospano
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Re: Dynamic field in Subject?
Thanks renneb. I´m not a programmer so it is not easy for me to know what to modify in the code. Suppose I want to include a dynamic field named "DNI", how must I include it in the subject?.
TIA
Diego
TIA
Diego