Hello.
Is it possible to change the default subject template used in answering (AgentTicketCompose) or forwarding (AgentTicketForward) emails?. I would like to use a dynamic field or at least ticket Title!.
Thanks in advance.
Diego
Dynamic field in Subject?
Moderator: crythias
-
- Znuny newbie
- Posts: 6
- Joined: 06 Jul 2016, 17:03
- Znuny Version: 5.0.10
- Real Name: Diego Spano
-
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Dynamic field in Subject?
This could be done with minor changes to https://github.com/reneeb/otrs-StdSubje ... Subject.pm
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
- Znuny newbie
- Posts: 6
- Joined: 06 Jul 2016, 17:03
- Znuny Version: 5.0.10
- Real Name: Diego Spano
Re: Dynamic field in Subject?
Thanks renneb. I´m not a programmer so it is not easy for me to know what to modify in the code. Suppose I want to include a dynamic field named "DNI", how must I include it in the subject?.
TIA
Diego
TIA
Diego