Good afternoon,
I would like to know how to hide the Close button, when the logged user or owner, isn´t the responsible of the ticket.
Thank you,
Regards
Only the responsibles close tickets
Moderator: crythias
-
- Znuny newbie
- Posts: 75
- Joined: 27 Aug 2018, 13:50
- Znuny Version: Community
- Real Name: Christian Clavet
- Company: Tact Group
Re: Only the responsibles close tickets
Hi!
You would need to create an access list and allow only the responsible. Check the admin Manual on how to do that.
Basicaly, check the tag responsible as negative (is not) then not allow it to close ticket. (I know there is a responsible tag, but not used it yet)
as to block the Action=AgentTicketClose
This should hide the close button on the ticket if the agent is not responsible.
Here is a link to the administration manual about it:
https://doc.otrs.com/doc/manual/admin/s ... -reference
You would need to create an access list and allow only the responsible. Check the admin Manual on how to do that.
Basicaly, check the tag responsible as negative (is not) then not allow it to close ticket. (I know there is a responsible tag, but not used it yet)
as to block the Action=AgentTicketClose
This should hide the close button on the ticket if the agent is not responsible.
Here is a link to the administration manual about it:
https://doc.otrs.com/doc/manual/admin/s ... -reference
----------------------------------------------
OTRS Community 6.0.11
Debian 9.0
MariaDB
OTRS Community 6.0.11
Debian 9.0
MariaDB
-
- Znuny newbie
- Posts: 12
- Joined: 30 Jan 2019, 15:20
- Znuny Version: 6.0.12
- Real Name: Przemysław Słomianski
- Company: None
Re: Only the responsibles close tickets
Like this ?
You do not have the required permissions to view the files attached to this post.