OTRS 5 PostMaster rules

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OTRS newbie
Posts: 40
Joined: 14 Nov 2017, 15:19
OTRS Version?: OTRS 5.0.20
Real Name: Rafal
Company: UKWSL

OTRS 5 PostMaster rules

Post by Volverine87 »

Hi Everyone,

Our business is been recently targeted by some spam emails which coming from email address containing to "@""@" sybmol in from address.
I was wondering how to build a string in PostMaster filter to redirect them straight away to SPAM Queue.
But OTRS didnt accept this expression:
From Look for value: *@*@*

this is and example email they used:

obviously addresses change but they are ressistable using double @@

Anyone can help with the right string so i can filter them out?

Many Thanks,

OTRS expert
Posts: 299
Joined: 20 Sep 2010, 16:54
OTRS Version?: ITSM 6.0.22
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague

Re: OTRS 5 PostMaster rules

Post by alexus »

You should use regular expression - .*@.*@.*

You can use it https://regex101.com to check regexp
Alexey Yusov

Production: OTRS ITSM 6.0.22 on CentOS 7 x64 Linux with MySQL
Tested: OTRS ITSM 5.0.14
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