GenericAgent not finding tickets after upgrade

[kevinpattison]

So I had many GenericAgent scheduled tasks running in Version 5 that ran fine. Since upgrading to 6 some of them no longer find tickets that are clearly there.

I've attached an example whereby when searching for a certain type of report if I include "No violations" in the fulltext field then it finds NO tickets, ever, even though there are clearly matching open new tickets.

Anyone else having this problem?

[christianclavet]

Hi, Have you checked that the deamon is fully operationnal?

Is the search return something if the ticket is not "new", like open, closed successfully, etc. ? Have you tried with only the word "violation"?