Hi
We can make a rule to send an email every time a ticket is updated. Can we also do this maximum 1 time a day?
So a daily summarize of updated tickets?
Thanks
Laurens
Summarize ticket updates in daily digest
Moderator: crythias
Re: Summarize ticket updates in daily digest
No
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Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com