Problems with ITSM-CIAttributeCollection - 6.0.2

Moderator: crythias

Post Reply
jff
Znuny newbie
Posts: 52
Joined: 23 Mar 2016, 14:17
Znuny Version: 6.0.8
Real Name: Jeff
Company: M

Problems with ITSM-CIAttributeCollection - 6.0.2

Post by jff »

Hello,

I know the packages for OTRS comes with no guarantee but I'm facing several issues with the package ITSM-CIAttributeCollection and since this package is used by a lot of people I'm looking into some guidance on how it works on OTRS 6.

I migrated from OTRS 4 -> 5 -> 6 = Current 6.0.8.

On OTRS 4 I had some fields with definition "EncryptedText" and those filed are now showing as "*" in OTRS 6, editing the ConfigItem shows a read only with the encrypted data:

This is my definition for that field:

Code: Select all

{
        Key => 'AcessoRemotoUser',
        Name => 'Acesso Remoto B-End (username)',
        Searchable => 1,
        Group => {
					admin => 1, 
				},
        Input => {
					Type => 'EncryptedText',
					Required => 0,
					Size => 50,
					MaxLength => 100,
					Required => 0,
				},
        CountMin => 0,
        CountMax => 1,
        CountDefault => 1,
        Sub => [
					{
					Key => 'Acesso',
					Name => 'Acesso',
					Input => {
						Type => 'EncryptedText',
						Size => 25,
						MaxLength => 25,
						Required => 1,
						},
         Sub => [
					{
					Key => 'Enable',
					Name => 'Enable',
					Input => {
						Type => 'EncryptedText',
						Size => 25,
						MaxLength => 25,
						Required => 1,
						},
					},
				],
					},
			],
},
ConfigItem Zoom:
configitem_zoom.PNG
ConfigItem Edit:
configitem_edit.PNG
Thank you
You do not have the required permissions to view the files attached to this post.
jff
Znuny newbie
Posts: 52
Joined: 23 Mar 2016, 14:17
Znuny Version: 6.0.8
Real Name: Jeff
Company: M

Re: Problems with ITSM-CIAttributeCollection - 6.0.2

Post by jff »

No one?
At this point I'd like just to confirm with anyone using this package and Encrypted text to see if this is really an issue with the package, Sadly I'm unable to find any documentation for version 6.0.2 and or known bugs
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Problems with ITSM-CIAttributeCollection - 6.0.2

Post by reneeb »

I'll have a look at this issue during this week...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
jff
Znuny newbie
Posts: 52
Joined: 23 Mar 2016, 14:17
Znuny Version: 6.0.8
Real Name: Jeff
Company: M

Re: Problems with ITSM-CIAttributeCollection - 6.0.2

Post by jff »

I appreciate your reply and attention to this @reneeb
Post Reply