I know the packages for OTRS comes with no guarantee but I'm facing several issues with the package ITSM-CIAttributeCollection and since this package is used by a lot of people I'm looking into some guidance on how it works on OTRS 6.
I migrated from OTRS 4 -> 5 -> 6 = Current 6.0.8.
On OTRS 4 I had some fields with definition "EncryptedText" and those filed are now showing as "*" in OTRS 6, editing the ConfigItem shows a read only with the encrypted data:
This is my definition for that field:
Code: Select all
{
Key => 'AcessoRemotoUser',
Name => 'Acesso Remoto B-End (username)',
Searchable => 1,
Group => {
admin => 1,
},
Input => {
Type => 'EncryptedText',
Required => 0,
Size => 50,
MaxLength => 100,
Required => 0,
},
CountMin => 0,
CountMax => 1,
CountDefault => 1,
Sub => [
{
Key => 'Acesso',
Name => 'Acesso',
Input => {
Type => 'EncryptedText',
Size => 25,
MaxLength => 25,
Required => 1,
},
Sub => [
{
Key => 'Enable',
Name => 'Enable',
Input => {
Type => 'EncryptedText',
Size => 25,
MaxLength => 25,
Required => 1,
},
},
],
},
],
},