WebInstaller Page: Steps are Grayed out?

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traibr
OTRS newbie
Posts: 10
Joined: 17 Jul 2018, 12:21
OTRS Version?: 4.0.8
Real Name: Richard Biart

WebInstaller Page: Steps are Grayed out?

Post by traibr » 14 Aug 2018, 14:43

Hi,

Long story short;

I've install OTRS 6 on a test machine and for some reason I've run into a problem with Step 8 - The web installer

When i browser to the Basic Database and system configuration. The Tab's (Step 1, Step 2, Step 3 & Step 4) are grayed out :?

I've installed OTRS 6/5 a number of times now without any problems....

The guides that I'm following are below;

- https://doc.otrs.com/doc/manual/admin/s ... -on-debian
- https://doc.otrs.com/doc/manual/admin/5 ... -on-debian

All steps until Step 8 have been followed with success.

Has anyone run into this particular issue?

Kind Regards,
Richard

traibr
OTRS newbie
Posts: 10
Joined: 17 Jul 2018, 12:21
OTRS Version?: 4.0.8
Real Name: Richard Biart

Re: WebInstaller Page: Steps are Grayed out?

Post by traibr » 14 Aug 2018, 14:52

Please find below readout:

root@otrsdev:/opt/otrs# bin/otrs.CheckModules.pl
o Apache::DBI......................ok (v1.12)
o Apache2::Reload..................ok (v0.13)
o Archive::Tar.....................ok (v2.04_01)
o Archive::Zip.....................ok (v1.59)
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Crypt::SSLeay....................ok (v0.73_04)
o Date::Format.....................ok (v2.24)
o DateTime.........................ok (v1.42)
o DBI..............................ok (v1.636)
o DBD::mysql.......................ok (v4.041)
o DBD::ODBC........................Not installed! Use: 'apt-get install -y lib dbd-odbc-perl' (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to conn ect to a Oracle database.)
o DBD::Pg..........................ok (v3.5.3)
o Digest::SHA......................ok (v5.95_01)
o Encode::HanExtra.................ok (v0.23)
o IO::Socket::SSL..................ok (v2.044)
o JSON::XS.........................ok (v3.03)
o List::Util::XS...................ok (v1.47)
o LWP::UserAgent...................ok (v6.26)
o Mail::IMAPClient.................ok (v3.38)
o IO::Socket::SSL................ok (v2.044)
o Authen::SASL...................ok (v2.16)
o Authen::NTLM...................ok (v1.09)
o ModPerl::Util....................ok (v2.000010)
o Net::DNS.........................ok (v1.07)
o Net::LDAP........................ok (v0.65)
o Template.........................ok (v2.24)
o Template::Stash::XS..............ok (undef)
o Text::CSV_XS.....................ok (v1.26)
o Time::HiRes......................ok (v1.9733)
o XML::LibXML......................ok (v2.0128)
o XML::LibXSLT.....................ok (v1.95)
o XML::Parser......................ok (v2.44)
o YAML::XS.........................ok (v0.63)


Kind Regards,
Richard

traibr
OTRS newbie
Posts: 10
Joined: 17 Jul 2018, 12:21
OTRS Version?: 4.0.8
Real Name: Richard Biart

Re: WebInstaller Page: Steps are Grayed out?

Post by traibr » 14 Aug 2018, 14:56

Please ignore the post, I think I know why I'm having this problem.

Kind Regards,
Richard

traibr
OTRS newbie
Posts: 10
Joined: 17 Jul 2018, 12:21
OTRS Version?: 4.0.8
Real Name: Richard Biart

Re: WebInstaller Page: Steps are Grayed out?

Post by traibr » 14 Aug 2018, 15:24

Problems was cached data in my chromium browser........................................................ DOH!!!

Issue resolved

Kind Regards,
Richard

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