OTRS - mail fetch via PUSH instead of Postmaster

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sunny
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OTRS - mail fetch via PUSH instead of Postmaster

Post by sunny »

Hi,

I have a Zimbra webmail server and would like to use OTRS client for fetching emails with push method, can anyone guide me?
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Re: OTRS - mail fetch via PUSH instead of Postmaster

Post by reneeb »

You have to install postfix/procmail on your OTRS server. Then forward the mails from your Zimbra webserver to your OTRS server. procmail has to pipe the mail to "otrs.Console.pl Maint::PostMaster::Read" (see sample .procmailrc.dist).
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sunny
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Re: OTRS - mail fetch via PUSH instead of Postmaster

Post by sunny »

Ok, Thanks for your reply @reneeb

But what do mean by forward ? should I forward the email from zimbra to the other configured email id in OTRS or some other way?

If you can configure that for me, I can pay you for this task.
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Re: OTRS - mail fetch via PUSH instead of Postmaster

Post by jojo »

The Box running OTRS on needs a local MTA. If this oe receives a mail for the otrs user it will push it into OTRS via procmail

On the "real" MTA youn have to forward the mail to the OTRS Box like: support@domain.tld -> otrs@otrsserver

This is a basic mailserver admin task.
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sunny
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Re: OTRS - mail fetch via PUSH instead of Postmaster

Post by sunny »

Hi @Jojo,

Actually I dont have much idea on this, but I can pay for this task if you dont have any issues. Thanks
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Re: OTRS - mail fetch via PUSH instead of Postmaster

Post by reneeb »

Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
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Re: OTRS - mail fetch via PUSH instead of Postmaster

Post by jojo »

if you are not able to perform these actions on your servers you should really consider to use managed service for these kind as to create this kind of config is the easy task compared to operate servers in a professional manner.

We could operate your OTRS as a fully managed service including the reception of mails.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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sunny
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Re: OTRS - mail fetch via PUSH instead of Postmaster

Post by sunny »

Thanks to @reneeb and @jojo,

I understood the concept let me try with suggested method now.
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