OTRS 6.0.8 - Customizing Ticket Overview Small

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jff
Znuny newbie
Posts: 52
Joined: 23 Mar 2016, 14:17
Znuny Version: 6.0.8
Real Name: Jeff
Company: M

OTRS 6.0.8 - Customizing Ticket Overview Small

Post by jff »

Hello,

In my company the Agents keep track of the ticket with the "Small Ticket Status" and I want to make it better by customizing it a little bit.

OTRS 6 brings the customer user of the ticket in it's own column called sender.

I want to bring the sender + ticket subject together in the same TD Element.

By trial and error I see the title comes from this Data.GenericValue, which I have no idea where this is coming from.

What I did:

In AgentTicketOverviewSmall.tt

Code: Select all

[% RenderBlockStart("RecordTicketColumn") %]
                    <td>
                        <div title="[% Data.CustomerUserID | html %]">[% Data.CustomerUserID | truncate(50) | html %]</div>
                        <div title="[% Data.GenericValue | html %]">[% Data.GenericValue | truncate(100) | html %]</div>
                    </td>
[% RenderBlockEnd("RecordTicketColumn") %]
With this code I see the new DIV but it comes empty and the only value I could bring was a duplicate Data.GenericValue, which showed me the same title but limited in 50 chars.

So, any suggestion on how I can make this work?
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