In my company the Agents keep track of the ticket with the "Small Ticket Status" and I want to make it better by customizing it a little bit.
OTRS 6 brings the customer user of the ticket in it's own column called sender.
I want to bring the sender + ticket subject together in the same TD Element.
By trial and error I see the title comes from this Data.GenericValue, which I have no idea where this is coming from.
What I did:
In AgentTicketOverviewSmall.tt
Code: Select all
[% RenderBlockStart("RecordTicketColumn") %]
<td>
<div title="[% Data.CustomerUserID | html %]">[% Data.CustomerUserID | truncate(50) | html %]</div>
<div title="[% Data.GenericValue | html %]">[% Data.GenericValue | truncate(100) | html %]</div>
</td>
[% RenderBlockEnd("RecordTicketColumn") %]
So, any suggestion on how I can make this work?