Hi, I'm using OTRS 6.0.8 on Fedora 26 and I'cant send emails to clients. This error appears:
Backend ERROR: OTRS-CGI-63 Perl: 5.24.4 OS: linux Time: Fri Jul 27 14:26:57 2018
Message: Impossible to send message to: "Client example" <example@gmail.com> .
RemoteAddress: "remote IP "
RequestURI: /otrs/index.pl
Traceback (8495):
Module: Kernel::System::Ticket::Article::Backend::Email::ArticleSend Line: 299
Module: Kernel::Modules::AgentTicketEmail::Run Line: 1692
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
Does anyone know how could I fix this problem?
Thank you.
Error OTRS-CGI-63 sending emails
Moderator: crythias
-
- Znuny newbie
- Posts: 75
- Joined: 27 Aug 2018, 13:50
- Znuny Version: Community
- Real Name: Christian Clavet
- Company: Tact Group
Re: Error OTRS-CGI-63 sending emails
Hi,
Have you configured your email host properly in OTRS? What type of configuration? Are all the perl modules required for sending emails are there?
Have you configured your email host properly in OTRS? What type of configuration? Are all the perl modules required for sending emails are there?
----------------------------------------------
OTRS Community 6.0.11
Debian 9.0
MariaDB
OTRS Community 6.0.11
Debian 9.0
MariaDB