Error OTRS-CGI-63 sending emails

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OTRS newbie
Posts: 40
Joined: 27 Jul 2018, 13:32
OTRS Version?: 6.0.8

Error OTRS-CGI-63 sending emails

Post by aalzola » 30 Jul 2018, 13:05

Hi, I'm using OTRS 6.0.8 on Fedora 26 and I'cant send emails to clients. This error appears:

Backend ERROR: OTRS-CGI-63 Perl: 5.24.4 OS: linux Time: Fri Jul 27 14:26:57 2018

Message: Impossible to send message to: "Client example" <> .

RemoteAddress: "remote IP "
RequestURI: /otrs/

Traceback (8495):
Module: Kernel::System::Ticket::Article::Backend::Email::ArticleSend Line: 299
Module: Kernel::Modules::AgentTicketEmail::Run Line: 1692
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32

Does anyone know how could I fix this problem?

Thank you.

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OTRS expert
Posts: 75
Joined: 27 Aug 2018, 13:50
OTRS Version?: Community
Real Name: Christian Clavet
Company: Tact Group

Re: Error OTRS-CGI-63 sending emails

Post by christianclavet » 27 Aug 2018, 16:31


Have you configured your email host properly in OTRS? What type of configuration? Are all the perl modules required for sending emails are there?
OTRS Community 6.0.11
Debian 9.0


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