How to change the order of custom fields?

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Thomymaster
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Posts: 76
Joined: 26 Sep 2016, 10:50
Znuny Version: 5.0.12
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How to change the order of custom fields?

Post by Thomymaster »

Hi

I have 3 custom fields, but i need to adjust how they apper in the ticket overview as well as in the ticket view (on the right side).
Currently its like

Field 1 |Field 2 | Field 3

but it needs to be like

Field 2 | Field 1 | Field 3


Has anybody a clue on how can i do so? :)


Best,
Thomas
OTRS 5.0.12 on Ubuntu 14.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
reneeb
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Re: How to change the order of custom fields?

Post by reneeb »

In Overviews you can define the order of columns in the settings. For the ticket zoom, you have to change the order in the dynamic fields administration (http://doc.otrs.com/doc/manual/admin/st ... mic-fields)
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Thomymaster
Znuny newbie
Posts: 76
Joined: 26 Sep 2016, 10:50
Znuny Version: 5.0.12
Company: MPImF Heidelberg

Re: How to change the order of custom fields?

Post by Thomymaster »

Hi

What i want to achieve is to mix the order of dynamic fields with regular fields in the ticket overview like:


Job#|Age|Dynamic Field #1|Queue|CustomerID|Dynamic Field #2|Owner|Dynamic Field #3|Dynamic Field #4|Dynamic Field #5|Dynamic Field #6|Dynamic Field #7|State

I know that each agent can click in the action marker in tihe ticket overview and modify the ordering. Like i said i want to solve this via SysConfig, so that the agents don't have to do anything.
OTRS 5.0.12 on Ubuntu 14.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
Thomymaster
Znuny newbie
Posts: 76
Joined: 26 Sep 2016, 10:50
Znuny Version: 5.0.12
Company: MPImF Heidelberg

Re: How to change the order of custom fields?

Post by Thomymaster »

No ideas? :)
OTRS 5.0.12 on Ubuntu 14.04 LTS
OTRS 5.0.27 on Ubuntu 16.04 LTS
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