Upgrading to OTRS 6 - Perl Version Problem (Resolved)
Moderator: crythias
-
- Znuny newbie
- Posts: 10
- Joined: 17 Jul 2018, 12:21
- Znuny Version: 4.0.8
- Real Name: Richard Biart
Upgrading to OTRS 6 - Perl Version Problem (Resolved)
Hi Guys,
This is my first post on the form.
I've been administrating OTRS for the past year & a half. I had no prior knowledge of OTRS itself; this is my first time administrating it..... yippee
Now it looks like this specific OTRS system started on version 3.2.0 & Debian 3.2.63.
The OTRS Appliance had been upgraded to 4.0.8 by the time i took over the system a year and a half ago.
I have now upgraded the system to the below info;
System Description:
----------------------------------------------------------------------------------------------------------------
root@otrs:/# uname -ar
Linux otrs 3.2.0-0.bpo.4-amd64 #1 SMP Debian 3.2.63-2+deb7u1~bpo60+1 x86_64 GNU/Linux
root@otrs:/# cat /opt/otrs/RELEASE
PRODUCT = OTRS
VERSION = 5.0.1
BUILDDATE = Tue Oct 20 01:26:23 CEST 2015
BUILDHOST = otrsbuild.otrs.com
root@otrs:/#
----------------------------------------------------------------------------------------------------------------
I would like to upgrade the system to version 6.0.8 if possible. However I've run into a problem with the Perl version on this Debian system.
The required version of Perl for OTRS 6 is 5.16.0 & the system I'm running at the moment is 5.10.0.
----------------------------------------------------------------------------------------------------------------
## nofilter(TidyAll::Plugin::OTRS::Perl::LayoutObject)
package Kernel::Config::Defaults;
use strict;
use warnings;
use utf8;
# Perl 5.10.0 is the required minimum version to use OTRS.
use 5.010_000;
----------------------------------------------------------------------------------------------------------------
Now I've tried to upgrade the version of Perl through the OS, however only the following source string can be found in the /etc/apt/source.list.
----------------------------------------------------------------------------------------------------------------
root@otrs:/# cat /etc/apt/sources.list
deb http://ftp.otrs.org/pub/otrs/appliance-update/otrs-4.1/ appliance current
root@otrs:/#
----------------------------------------------------------------------------------------------------------------
Which doesn't exist "http://ftp.otrs.org/pub/otrs/appliance-update/otrs-4.1/". Only the following two directory's are present: "otrs-4.0" & "otrs-3.3".....
Which is slightly confusing
Looking at the way in which OTRS has been built into this Debian system. It looks to me to be a very bespoke installation..... symlinks everywhere....
Possible reason Harding of the OS & OTRS integration
I'm left thinking the following; either leave the system as it is now, on 5.0.1 & upgrade to 5.0.28 or build a new SUSE environment (10 year Support Cycle with an optional 3 year LTSS extension) with OTRS 5.0.1. Then upgrade to 6.0.8.
Seeing as this is a production system (P1 System) & customer facing.... My manager is a little reluctant to move forward with the latter option & prefers the former.
Personally I'd like to move forward with the latter option; with a possibly of integrating ITSM, Freebie Feature & in time Community Edition in the near future.....
What are the pro's & con's of either option?
Would like to get OttHuns opinion on this
traibr
This is my first post on the form.
I've been administrating OTRS for the past year & a half. I had no prior knowledge of OTRS itself; this is my first time administrating it..... yippee
Now it looks like this specific OTRS system started on version 3.2.0 & Debian 3.2.63.
The OTRS Appliance had been upgraded to 4.0.8 by the time i took over the system a year and a half ago.
I have now upgraded the system to the below info;
System Description:
----------------------------------------------------------------------------------------------------------------
root@otrs:/# uname -ar
Linux otrs 3.2.0-0.bpo.4-amd64 #1 SMP Debian 3.2.63-2+deb7u1~bpo60+1 x86_64 GNU/Linux
root@otrs:/# cat /opt/otrs/RELEASE
PRODUCT = OTRS
VERSION = 5.0.1
BUILDDATE = Tue Oct 20 01:26:23 CEST 2015
BUILDHOST = otrsbuild.otrs.com
root@otrs:/#
----------------------------------------------------------------------------------------------------------------
I would like to upgrade the system to version 6.0.8 if possible. However I've run into a problem with the Perl version on this Debian system.
The required version of Perl for OTRS 6 is 5.16.0 & the system I'm running at the moment is 5.10.0.
----------------------------------------------------------------------------------------------------------------
## nofilter(TidyAll::Plugin::OTRS::Perl::LayoutObject)
package Kernel::Config::Defaults;
use strict;
use warnings;
use utf8;
# Perl 5.10.0 is the required minimum version to use OTRS.
use 5.010_000;
----------------------------------------------------------------------------------------------------------------
Now I've tried to upgrade the version of Perl through the OS, however only the following source string can be found in the /etc/apt/source.list.
----------------------------------------------------------------------------------------------------------------
root@otrs:/# cat /etc/apt/sources.list
deb http://ftp.otrs.org/pub/otrs/appliance-update/otrs-4.1/ appliance current
root@otrs:/#
----------------------------------------------------------------------------------------------------------------
Which doesn't exist "http://ftp.otrs.org/pub/otrs/appliance-update/otrs-4.1/". Only the following two directory's are present: "otrs-4.0" & "otrs-3.3".....
Which is slightly confusing
Looking at the way in which OTRS has been built into this Debian system. It looks to me to be a very bespoke installation..... symlinks everywhere....
Possible reason Harding of the OS & OTRS integration
I'm left thinking the following; either leave the system as it is now, on 5.0.1 & upgrade to 5.0.28 or build a new SUSE environment (10 year Support Cycle with an optional 3 year LTSS extension) with OTRS 5.0.1. Then upgrade to 6.0.8.
Seeing as this is a production system (P1 System) & customer facing.... My manager is a little reluctant to move forward with the latter option & prefers the former.
Personally I'd like to move forward with the latter option; with a possibly of integrating ITSM, Freebie Feature & in time Community Edition in the near future.....
What are the pro's & con's of either option?
Would like to get OttHuns opinion on this
traibr
Last edited by traibr on 04 Sep 2018, 16:50, edited 1 time in total.
Re: Upgrading to OTRS 6 - Perl Version Problem
Hi,
you have some issues, not only one. The appliance is not available any more. So the first option is not possible.
Patching the appliance with a new perl, was never intended (it is a 'blackbox')
My approach would be: leave the existing installation as it is
You should set up a new linux server first.
Try to get OTRS 6.0.8 running (new install) without issues in /opt/otrs-6.0.8 directory with a new symbolic link /opt/otrs
Once it is running delete the link /opt/otrs
Try to get OTRS 5.0.xx (latest) running (new install) without issues in /opt/otrs-5.0.xx directory with a new symbolic link /opt/otrs
Once this is running delete the link /opt/otrs
Try to get OTRS 4.0.x running (new install) without issues in /opt/otrs-4.0.x directory with a new symbolic link /opt/otrs
delete all databases, you created
get the database and the config from the appliance to the new server (4.0.x) directory
Now follow the steps from
http://doc.otrs.com/doc/manual/admin/5. ... ading.html
(should be easy with the symbolic links)
Once you did all the steps, follow the next updgrade doc
http://doc.otrs.com/doc/manual/admin/st ... ating.html
you should be fine
It might be hard, but it's worth it.
regards
Florian
you have some issues, not only one. The appliance is not available any more. So the first option is not possible.
Patching the appliance with a new perl, was never intended (it is a 'blackbox')
My approach would be: leave the existing installation as it is
You should set up a new linux server first.
Try to get OTRS 6.0.8 running (new install) without issues in /opt/otrs-6.0.8 directory with a new symbolic link /opt/otrs
Once it is running delete the link /opt/otrs
Try to get OTRS 5.0.xx (latest) running (new install) without issues in /opt/otrs-5.0.xx directory with a new symbolic link /opt/otrs
Once this is running delete the link /opt/otrs
Try to get OTRS 4.0.x running (new install) without issues in /opt/otrs-4.0.x directory with a new symbolic link /opt/otrs
delete all databases, you created
get the database and the config from the appliance to the new server (4.0.x) directory
Now follow the steps from
http://doc.otrs.com/doc/manual/admin/5. ... ading.html
(should be easy with the symbolic links)
Once you did all the steps, follow the next updgrade doc
http://doc.otrs.com/doc/manual/admin/st ... ating.html
you should be fine
It might be hard, but it's worth it.
regards
Florian
Last edited by wurzel on 19 Jul 2018, 17:35, edited 1 time in total.
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Upgrading to OTRS 6 - Perl Version Problem
Hi,
regards
Florian
Yes, that was the reason for the appliance. It is a black box. Nothing should be done on the OS level.
regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 10
- Joined: 17 Jul 2018, 12:21
- Znuny Version: 4.0.8
- Real Name: Richard Biart
Re: Upgrading to OTRS 6 - Perl Version Problem
Thanks for the reply Florian, my appreciated!
Looks like my suspiciousness were correct, I'll follow your methodology above and update accordingly
Kind Regards,
Traibr
Looks like my suspiciousness were correct, I'll follow your methodology above and update accordingly
Kind Regards,
Traibr
-
- Znuny newbie
- Posts: 10
- Joined: 17 Jul 2018, 12:21
- Znuny Version: 4.0.8
- Real Name: Richard Biart
Re: Upgrading to OTRS 6 - Perl Version Problem
Hi Florian,
I'm probably being a little over cautious, however I need to ask the question for peace of mind.
Seeing as I'm on 5.0.1 already, I shouldn't need to follow this part right?
"Quote: Once this is running delete the link /opt/otrs
Try to get OTRS 4.0.x running (new install) without issues in /opt/otrs-4.0.x directory with a new symbolic link /opt/otrs"
Kind Regards,
Traibr
I'm probably being a little over cautious, however I need to ask the question for peace of mind.
Seeing as I'm on 5.0.1 already, I shouldn't need to follow this part right?
"Quote: Once this is running delete the link /opt/otrs
Try to get OTRS 4.0.x running (new install) without issues in /opt/otrs-4.0.x directory with a new symbolic link /opt/otrs"
Kind Regards,
Traibr
Re: Upgrading to OTRS 6 - Perl Version Problem
Hi,
right. If you have a running 5.0.x you do not have to downgrade to a previous version. You start with a 5
regards
Florian
right. If you have a running 5.0.x you do not have to downgrade to a previous version. You start with a 5
regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 10
- Joined: 17 Jul 2018, 12:21
- Znuny Version: 4.0.8
- Real Name: Richard Biart
Re: Upgrading to OTRS 6 - Perl Version Problem
Great thanks!
Kind Regards,
Richard
Kind Regards,
Richard
-
- Znuny newbie
- Posts: 10
- Joined: 17 Jul 2018, 12:21
- Znuny Version: 4.0.8
- Real Name: Richard Biart
Re: Upgrading to OTRS 6 - Perl Version Problem
Following the steps suggested by Florian; I managed to upgrade our OTRS Appliance (BlackBox) system from 4.0.8 to 6.0.10 Generic system.
First of all, you'll need to backup your original system........ Please follow the Guide provided: http://doc.otrs.com/doc/manual/admin/4. ... store.html & move the following files to a network share or slaved HDD.
Also make sure to note the encryption/authentications details found in Config.pm file "vi /opt/otrs/Kernel/Config.pm".
Now build a new system, I've chosen Debian.
Make sure to update/upgrade the system.
Now install the required Database software: Ours being Postgresql.
Create a "Database User" called "otrs". To do so you will need to login to the "postgres" account. This account was built automatically when installing the postgresql software.
Now assign a password to this account.
Now that you've moved into the postgres account, here is were you create the "Database user" called "otrs". Make sure to answer "no" to "Superuser, Create Database & Create more new roles".
Next you'll need to set a password for the "Database User" - "otrs". This password will be the password noted in the "Config.pm" file above.
Type the following to access the postgresql console.
Display the "Database Users" with the following command. As you can see in the below list you will find the "otrs" user you created earlier.
Set the password for the "otrs" user by typing the following. Now use the password from the Config.pm file.
Now we've completed the pre-build for our database import, we can move on to OTRS install itself.
Exit out of the "postgres" account.
Install OTRS 6.0.10 & all prerequisites http://doc.otrs.com/doc/manual/admin/st ... -on-debian.
On the following "Step 7: File Permissions" make sure to use the below code or you'll run into permission issues with Apache.
Step 8: Database Setup and Basic System Configuration. Make sure you can browse to the following link within step 8, however do not configure the system via the installer link.
If this is successful, you should be good to go with the below steps.
Stop The following processes.
Now change the directory to something like "otrs<version>".
Make a new directory in /opts/ called "otrs".
Then create a symlink between the two folders.
The result should look like the following.
Now start the following services.
Test the following link once again http://localhost/otrs/installer.pl to make sure the system is still working.
Now stop the following services & repeat the process with OTRS 5.0.0 & OTRS 4.0.8.
Now delete delete the symlink.
Start with the next installation guide; http://doc.otrs.com/doc/manual/admin/5. ... -on-debian, once you've completed that install move to the next; http://doc.otrs.com/doc/manual/admin/4. ... -on-debian
Once you've install OTRS 5.0.0 & 4.0.0 and managed to get all 3 working via the symlink setup shown above. The "/opt/" directory should look something like this.
Copy the backup you did at the beginning of this process into the following folder "/opt/backup/" if this folder does not exist, create it. My backup being - folder "2018-08-07_15-37".
Now follow the Restore process found here; http://doc.otrs.com/doc/manual/admin/4. ... store.html
When performing the Restore Process, make sure there is no symlink, I ran into problems for some reason.......
Change the "otrs408" folder to "otrs" & do the restore, then change it back to "otrs408", with a symlink attached to "otrs".
This will inject the backup database into the postgresql system under the database name "otrs". You can check this by running the following command in psql.
Make sure the "otrs" user is also the OWNER of the "otrs" database. If this is not the case, do the following.
The restore process will also pull over all the required config files to the new system.
Now start the following services.
And use the following link http://<hostname>/otrs/index.pl
This should now access your old installation & database on a new system, using your admin credentials from the old system.
Lastly, following these steps to upgrade the otrs version from 4 to 5.
https://doc.otrs.com/doc/manual/admin/5 ... ading.html
And from OTRS 5 to 6.
https://doc.otrs.com/doc/manual/admin/6 ... ating.html
I've had to write most of this from memory, so there may be mistakes in this process, however the methodology worked a treat and I've managed to get our OTRS Appliance 4.0.8 (Blackbox) upgraded to OTRS 6.0.10 Generic.
@Florian you were right, that was one hell of a long process & upgrade..... Glad it's all done now . Again thanks for the help!
Kind Regards,
Richard
First of all, you'll need to backup your original system........ Please follow the Guide provided: http://doc.otrs.com/doc/manual/admin/4. ... store.html & move the following files to a network share or slaved HDD.
Code: Select all
root@HOSTNAME:~# ls /opt/backup/2018-08-07_15-37/
Application.tar.gz Config.tar.gz DatabaseBackup.sql.gz
Code: Select all
# ---------------------------------------------------- #
# database settings #
# ---------------------------------------------------- #
# The database host
$Self->{DatabaseHost} = '127.0.0.1';
# The database name
$Self->{Database} = 'otrs';
# The database user
$Self->{DatabaseUser} = 'otrs';
# The password of database user. You also can use bin/otrs.CryptPassword.pl
# for crypted passwords
$Self->{DatabasePw} = 'PPPPPPPaaaaassssssswwwwwwooooorrrrddddd';
$Self->{SecureMode}=1;
$Self->{"Package::Timeout"}=120;
$Self->{'SystemID'}=49;
$Self->{'SessionName'}='OTRSAgentInterface';
### MARKER ###
Code: Select all
root@HOSTNAME:~# cat /etc/*release
PRETTY_NAME="Debian GNU/Linux 9 (stretch)"
NAME="Debian GNU/Linux"
VERSION_ID="9"
VERSION="9 (stretch)"
ID=debian
HOME_URL="https://www.debian.org/"
SUPPORT_URL="https://www.debian.org/support"
BUG_REPORT_URL="https://bugs.debian.org/"
Code: Select all
root@HOSTNAME:~# apt update && apt upgrade
Code: Select all
root@HOSTNAME:~# apt install postgresql-9.6
Code: Select all
root@HOSTNAME:~# su - postgres
Code: Select all
postgres@HOSTNAME:~$ passwd postgres
Enter new UNIX password:
Retype new UNIX password:
passwd: password updated successfully
Code: Select all
postgres@HOSTNAME:~$ createuser --interactive otrs
Shall the new role be a superuser? (y/n) n
Shall the new role be allowed to create databases? (y/n) n
Shall the new role be allowed to create more new roles? (y/n) n
Type the following to access the postgresql console.
Code: Select all
postgres@HOSTNAME:~$ psql
Password:
psql (9.6.10)
Type "help" for help.
postgres=#
Code: Select all
postgres=# \du
List of roles
Role name | Attributes | Member of
-----------+------------------------------------------------------------+-----------
otrs | | {}
postgres | Superuser, Create role, Create DB, Replication, Bypass RLS | {}
postgres=#
Set the password for the "otrs" user by typing the following. Now use the password from the Config.pm file.
Code: Select all
postgres=# \password otrs
Enter new password:
Enter it again:
postgres=#
Exit out of the "postgres" account.
Code: Select all
postgres@HOSTNAME:~$ su - root
Password:
root@otrsdev:~#
On the following "Step 7: File Permissions" make sure to use the below code or you'll run into permission issues with Apache.
Code: Select all
bin/otrs.SetPermissions.pl --web-group=www-data
If this is successful, you should be good to go with the below steps.
Stop The following processes.
Code: Select all
root@HOSTNAME:~# service cron stop && service apache2 stop && service postgresql stop
Code: Select all
root@HOSTNAME:~# mv /opt/otrs /opt/otrs6010
Code: Select all
root@HOSTNAME:~# mkdir /opt/otrs
Code: Select all
root@HOSTNAME:~# ln -s /opt/otrs6010/* /opt/otrs/
Code: Select all
root@HOSTNAME:~# ls -al otrs
total 8
drwxr-xr-x 2 root root 4096 Sep 3 15:35 .
drwxr-xr-x 5 root root 4096 Sep 3 15:35 ..
lrwxrwxrwx 1 root root 21 Sep 3 15:35 ARCHIVE -> /opt/otrs6010/ARCHIVE
lrwxrwxrwx 1 root root 24 Sep 3 15:35 AUTHORS.md -> /opt/otrs6010/AUTHORS.md
lrwxrwxrwx 1 root root 17 Sep 3 15:35 bin -> /opt/otrs6010/bin
lrwxrwxrwx 1 root root 24 Sep 3 15:35 CHANGES.md -> /opt/otrs6010/CHANGES.md
lrwxrwxrwx 1 root root 29 Sep 3 15:35 CONTRIBUTING.md -> /opt/otrs6010/CONTRIBUTING.md
lrwxrwxrwx 1 root root 21 Sep 3 15:35 COPYING -> /opt/otrs6010/COPYING
lrwxrwxrwx 1 root root 33 Sep 3 15:35 COPYING-Third-Party -> /opt/otrs6010/COPYING-Third-Party
lrwxrwxrwx 1 root root 20 Sep 3 15:35 Custom -> /opt/otrs6010/Custom
lrwxrwxrwx 1 root root 17 Sep 3 15:35 doc -> /opt/otrs6010/doc
lrwxrwxrwx 1 root root 18 Sep 3 15:35 i18n -> /opt/otrs6010/i18n
lrwxrwxrwx 1 root root 24 Sep 3 15:35 INSTALL.md -> /opt/otrs6010/INSTALL.md
lrwxrwxrwx 1 root root 20 Sep 3 15:35 Kernel -> /opt/otrs6010/Kernel
lrwxrwxrwx 1 root root 23 Sep 3 15:35 README.md -> /opt/otrs6010/README.md
lrwxrwxrwx 1 root root 21 Sep 3 15:35 RELEASE -> /opt/otrs6010/RELEASE
lrwxrwxrwx 1 root root 21 Sep 3 15:35 scripts -> /opt/otrs6010/scripts
lrwxrwxrwx 1 root root 25 Sep 3 15:35 UPDATING.md -> /opt/otrs6010/UPDATING.md
lrwxrwxrwx 1 root root 17 Sep 3 15:35 var -> /opt/otrs6010/var
Code: Select all
root@HOSTNAME:~# service cron start && service apache2 start && service postgresql start
Now stop the following services & repeat the process with OTRS 5.0.0 & OTRS 4.0.8.
Code: Select all
root@HOSTNAME:~# service cron stop && service apache2 stop && service postgresql stop
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root@HOSTNAME:~# rm -rf /opt/otrs
Once you've install OTRS 5.0.0 & 4.0.0 and managed to get all 3 working via the symlink setup shown above. The "/opt/" directory should look something like this.
Code: Select all
root@HOSTNAME:~# ls -al /opt/
total 28
drwxr-xr-x 7 root root 4096 Sep 4 13:34 .
drwxr-xr-x 22 root root 4096 Aug 17 15:31 ..
drwxr-xr-x 3 root root 4096 Sep 3 13:55 backup
drwxr-xr-x 2 root root 4096 Sep 3 15:35 otrs
drwxr-xr-x 2 otrs www-data 4096 Sep 4 13:34 otrs408
drwxr-xr-x 2 otrs www-data 4096 Sep 4 13:34 otrs500
drwxr-xr-x 9 otrs www-data 4096 Jul 24 16:47 otrs6010
Now follow the Restore process found here; http://doc.otrs.com/doc/manual/admin/4. ... store.html
When performing the Restore Process, make sure there is no symlink, I ran into problems for some reason.......
Change the "otrs408" folder to "otrs" & do the restore, then change it back to "otrs408", with a symlink attached to "otrs".
This will inject the backup database into the postgresql system under the database name "otrs". You can check this by running the following command in psql.
Code: Select all
postgres@HOSTNAME:~$ psql
Password:
psql (9.6.10)
Type "help" for help.
postgres=# \list
List of databases
Name | Owner | Encoding | Collate | Ctype | Access privileges
-----------+----------+----------+-------------+-------------+-----------------------
otrs | otrs | UTF8 | en_GB.UTF-8 | en_GB.UTF-8 |
postgres | postgres | UTF8 | en_GB.UTF-8 | en_GB.UTF-8 |
template0| postgres | UTF8 | en_GB.UTF-8 | en_GB.UTF-8 | =c/postgres +
| | | | | postgres=CTc/postgres
template1| postgres | UTF8 | en_GB.UTF-8 | en_GB.UTF-8 | =c/postgres +
| | | | | postgres=CTc/postgres
(4 rows)
postgres=#
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postgres=# ALTER DATABASE otrs OWNER TO otrs;
ALTER DATABASE
postgres=#
Now start the following services.
Code: Select all
root@HOSTNAME:~# service cron start && service apache2 start && service postgresql start
This should now access your old installation & database on a new system, using your admin credentials from the old system.
Lastly, following these steps to upgrade the otrs version from 4 to 5.
https://doc.otrs.com/doc/manual/admin/5 ... ading.html
And from OTRS 5 to 6.
https://doc.otrs.com/doc/manual/admin/6 ... ating.html
I've had to write most of this from memory, so there may be mistakes in this process, however the methodology worked a treat and I've managed to get our OTRS Appliance 4.0.8 (Blackbox) upgraded to OTRS 6.0.10 Generic.
@Florian you were right, that was one hell of a long process & upgrade..... Glad it's all done now . Again thanks for the help!
Kind Regards,
Richard
-
- Znuny newbie
- Posts: 10
- Joined: 17 Jul 2018, 12:21
- Znuny Version: 4.0.8
- Real Name: Richard Biart
Re: Upgrading to OTRS 6 - Perl Version Problem
Problem Resolved
Kind Regards,
Richard
Kind Regards,
Richard