Hello everybody!
when we open the ticket-we can see the customer's information, ticket's information on the right.But we want to remove some fields.
Could you help us please- How can remove TYPE,PRIORITY and Responsible in the ticket in otrs 4 ???
Screenshot is below.
https://yadi.sk/i/RR4lajzR3Z6E9x
Thank you in advance!
How can we remove TYPE,PRIORITY and Responsible in the ticket???
Moderator: crythias
-
- Administrator
- Posts: 3961
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: How can we remove TYPE,PRIORITY and Responsible in the ticket???
Hi,
Ticket Type and Responsible can be disabled via SysConfig. Priority is a mandatory field and always needed. But you can modify the template and remove/comment out the priority.
- Roy
Ticket Type and Responsible can be disabled via SysConfig. Priority is a mandatory field and always needed. But you can modify the template and remove/comment out the priority.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?