Hello,
Is there a method to impersonate an agent to adjust settings as an admin or is there a method so force an agent or role to be subscribed in "My Queues"?
Ensuring consistency in these settings seems to be a bit tedious and subject to human error, especially as queue list grows.
Thank you.
Jesse.
[partly solved] Agent Impersonation or forced "My Queues"
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[partly solved] Agent Impersonation or forced "My Queues"
Last edited by netjess on 02 Aug 2018, 17:30, edited 1 time in total.
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Re: Agent Impersonation or forced "My Queues"
Hi,
Yes there is the possibility. Search the System Configuration for SwitchToUser and after enabling it you'll have a new link for each agent in the agent overview.
- Roy
Yes there is the possibility. Search the System Configuration for SwitchToUser and after enabling it you'll have a new link for each agent in the agent overview.
- Roy
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Re: Agent Impersonation or forced "My Queues"
Thank you Roy.
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Re: Agent Impersonation or forced "My Queues"
Hi,
as an admin you can change all settings directly without switching to the user context.
Florian
as an admin you can change all settings directly without switching to the user context.
Florian
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Re: Agent Impersonation or forced "My Queues"
Hello Florian,
I have not found where I can set an agents participation in notifications or "My Queues" without being logged in as that agent.
Would you be able to enlighten me?
Thank you.
Jesse.
I have not found where I can set an agents participation in notifications or "My Queues" without being logged in as that agent.
Would you be able to enlighten me?
Thank you.
Jesse.
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Re: Agent Impersonation or forced "My Queues"
Hello Jesse,
in OTRS 6 you can find it under AdminUser -> press on an agent -> 'Edit personal preferences for this agent' on the left sidebar.
Best regards
Emin
in OTRS 6 you can find it under AdminUser -> press on an agent -> 'Edit personal preferences for this agent' on the left sidebar.
Best regards
Emin
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Re: Agent Impersonation or forced "My Queues"
Hello,
Okay. Yes I can edit "My Queues" under aget > edit. I do not see how to edit participation in notifications such as you would under the personalization settings. Thank you,
Jesse.
Okay. Yes I can edit "My Queues" under aget > edit. I do not see how to edit participation in notifications such as you would under the personalization settings. Thank you,
Jesse.
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