Upgraded to OTRS 6 and am now using it in production as of this morning, but only now noticed that version 6 no longer shows mail headers when agents work with tickets.
Is this configurable? In today's "reply all" infested world, knowing where the mail was sent is a clue for whether or not the agent should actually work on it or just close it unsolved.
OTRS 6 UI for mail headers.
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Re: OTRS 6 UI for mail headers.
Doh. Guess I should have looked closer, there's a discreet little "i" there that shows the hidden headers. Oh well, one problem less.