OTRS 6 UI for mail headers.

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KimmoJ
Znuny newbie
Posts: 47
Joined: 15 Sep 2011, 09:32
Znuny Version: 6.0.22
Real Name: Kimmo Jaskari
Company: Transmar Ab

OTRS 6 UI for mail headers.

Post by KimmoJ »

Upgraded to OTRS 6 and am now using it in production as of this morning, but only now noticed that version 6 no longer shows mail headers when agents work with tickets.

Is this configurable? In today's "reply all" infested world, knowing where the mail was sent is a clue for whether or not the agent should actually work on it or just close it unsolved.
KimmoJ
Znuny newbie
Posts: 47
Joined: 15 Sep 2011, 09:32
Znuny Version: 6.0.22
Real Name: Kimmo Jaskari
Company: Transmar Ab

Re: OTRS 6 UI for mail headers.

Post by KimmoJ »

Doh. Guess I should have looked closer, there's a discreet little "i" there that shows the hidden headers. Oh well, one problem less. :?
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