In early 2015 I installed my first and only otrs community edition for a client.
Then never heard from them (well, almost never, once a few months later). I concluded they were not really using it.
Apparently they were, and are still and are happy. That site has had no updates in 3+ years, I think it's an early version 3. I see 6 is current, and the upgrade path is tedious, through each minor point of 3 and then 4 then 5 then 6.
Yes, there's a question here:
For those who have lived through this (unlike me who put OTRS out of mind), would you be willing to offer a high level, qualitative opinion how hard this upgrade path is going to be?
How disruptive were changes over the last 3 years, should I be looking at a couple hours per version and just rolling through them, or were some data affecting that required a lot of work to migrate? Yes, I'll eventually find each release note of each required version and read though it, not looking for details, but more of a "run for the hills" or "each upgrade was pretty automated and simple".
Note I also asked for a quote for the business solutions, just to see if it's viable to spin off this single client to someone more capable; no idea how that will compare to my effort, but it might be a better path. However, they were sold on open source, and may not want to change.
Thanks in advance,
Linwood
Upgrade from 3.x to current
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Upgrade from 3.x to current
Linwood Ferguson
OTRS 4.0 patch 6, ubuntu 14.04 on HyperV, MySql
OTRS 4.0 patch 6, ubuntu 14.04 on HyperV, MySql
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Re: Upgrade from 3.x to current
Hi Linwood,
It's hard to answer your question. From my experience it all depends individually on the amount of data (# of tickets, articles, etc.) and sometimes of the installed packages. And don't do this without a test upgrade.
- Roy
It's hard to answer your question. From my experience it all depends individually on the amount of data (# of tickets, articles, etc.) and sometimes of the installed packages. And don't do this without a test upgrade.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 55
- Joined: 10 Feb 2015, 15:30
- Znuny Version: 4.0.6
- Real Name: Linwood Ferguson
- Company: LE Ferguson, LLC
Re: Upgrade from 3.x to current
Certainly not. I'm just trying to help them evaluate whatever quote for services we get against what I presume is a rather long upgrade process (especially since I haven't looked at the product in 3 years).
Linwood Ferguson
OTRS 4.0 patch 6, ubuntu 14.04 on HyperV, MySql
OTRS 4.0 patch 6, ubuntu 14.04 on HyperV, MySql