Toolbar Not Showing for Agent

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OTRS newbie
Posts: 28
Joined: 25 Jan 2017, 13:59
OTRS Version?: 6.0.6
Real Name: Karol
Company: Core Networks

Toolbar Not Showing for Agent

Post by klsoft » 04 Jul 2018, 11:37


In OTRS6 I've got toolbar with Responsible and Locked Tickets at the top of otrs interface page.

As Admin I can see this icons.

But as regular Agent I can't see them.

I would like to enable this to all or specified users. How to do this?

is enabled by default

I really don't know how to treat this description:
Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".

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