I set my Escalation or Solution at 480 and Notify by 90%.
Also, i set the Calendar to "My Calendar" With Working Hours of 0900 - 1800.
But, Time after 1800 is being counted and I am being Notified during non-working hours.
How can I fix it? Thanks in advance.
Escalation
Moderator: crythias
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- Znuny advanced
- Posts: 102
- Joined: 24 Jun 2016, 11:36
- Znuny Version: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina
Escalation
OTRS 5.0.3-01 - MySql - SLES -
Re: Escalation
Hi,
you are using OTRS 5.0.3-01 ?
use the latest patch level and check if this behavior is the same.
Florian
you are using OTRS 5.0.3-01 ?
use the latest patch level and check if this behavior is the same.
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny advanced
- Posts: 102
- Joined: 24 Jun 2016, 11:36
- Znuny Version: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina