Escalation

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ronaldjerardmedina
Znuny advanced
Posts: 102
Joined: 24 Jun 2016, 11:36
Znuny Version: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Escalation

Post by ronaldjerardmedina »

I set my Escalation or Solution at 480 and Notify by 90%.
Also, i set the Calendar to "My Calendar" With Working Hours of 0900 - 1800.
But, Time after 1800 is being counted and I am being Notified during non-working hours.
How can I fix it? Thanks in advance.
OTRS 5.0.3-01 - MySql - SLES -
wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Escalation

Post by wurzel »

Hi,

you are using OTRS 5.0.3-01 ?
use the latest patch level and check if this behavior is the same.

Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
ronaldjerardmedina
Znuny advanced
Posts: 102
Joined: 24 Jun 2016, 11:36
Znuny Version: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Re: Escalation

Post by ronaldjerardmedina »

Were using 5.0.23-01
Havent updated my profile.
OTRS 5.0.3-01 - MySql - SLES -
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