Hello
probably an easy question, in a process what is the permission for in an Activity Dialog? There is no example in the doc => https://doc.otrs.com/doc/manual/admin/5 ... 1.7.3.4.16
Is it permission about a queue? For example if you are not granted to "owner" to a specific queue you can't submit the AD?
Thank you
Kind regards,
Yann
[solved]Process Activity Dialog Permission
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[solved]Process Activity Dialog Permission
Last edited by Sayannara on 15 Jun 2018, 11:35, edited 1 time in total.
Centos 7 / OTRS::ITSM 6 Business Solutions / MariaDB / Apache
Re: Process Activity Dialog Permission
Hi,
as far as I know, the permission on the dialogue is needed to get permissions on the dialogue (if it differs from queue permissions)
For example:
you have ro permission to the queue, but you should be able to work with this dialogue, your dialogue permission needs to be set to 'ro' --> although you don't have rw permission on the ticket, you can do everything in the dialogue.
@all: please correct me, if I am wrong
Florian
as far as I know, the permission on the dialogue is needed to get permissions on the dialogue (if it differs from queue permissions)
For example:
you have ro permission to the queue, but you should be able to work with this dialogue, your dialogue permission needs to be set to 'ro' --> although you don't have rw permission on the ticket, you can do everything in the dialogue.
@all: please correct me, if I am wrong
Florian
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny advanced
- Posts: 118
- Joined: 22 May 2012, 12:37
- Znuny Version: OTRS 7.06
- Real Name: Yann
- Company: FVE
- Contact:
Re: Process Activity Dialog Permission
This is correct!the permission on the dialogue is needed to get permissions on the dialogue (if it differs from queue permissions)
Centos 7 / OTRS::ITSM 6 Business Solutions / MariaDB / Apache