Hi,
We would ike to do support for different customers. We would like to use one (1) OTRS installation. Is this possible?
In such a case can each customer have its own page/site:
http://client1.our-otrs.tld
http://client2.our-otrs.tld
http://client3.our-otrs.tld
Is this possible? How would I do this?
R.
One (1) OTRS for multiple customers?
Moderator: crythias
-
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: One (1) OTRS for multiple customers?
It depends on what settings should be different for each customer. You can do many things with the groups and roles (permissions). But stock OTRS doesn't have a feature to have different customer users for specific agents. And the sysconfig settings are the same for all customers. So you should first write down what you need: What should be different for each customer and what settings can be the same for every customer.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de