One (1) OTRS for multiple customers?

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rvwmgk
Znuny newbie
Posts: 55
Joined: 10 Mar 2015, 17:40
Znuny Version: OTRS 4 Free

One (1) OTRS for multiple customers?

Post by rvwmgk »

Hi,

We would ike to do support for different customers. We would like to use one (1) OTRS installation. Is this possible?

In such a case can each customer have its own page/site:
http://client1.our-otrs.tld
http://client2.our-otrs.tld
http://client3.our-otrs.tld

Is this possible? How would I do this?

R.
reneeb
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Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
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Re: One (1) OTRS for multiple customers?

Post by reneeb »

It depends on what settings should be different for each customer. You can do many things with the groups and roles (permissions). But stock OTRS doesn't have a feature to have different customer users for specific agents. And the sysconfig settings are the same for all customers. So you should first write down what you need: What should be different for each customer and what settings can be the same for every customer.
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