OTRS 5.0.23
We have two template styles. Each group represented has Dynamic Fields they would like editable on the ViewNote panel. However, neither wishes to see the other group's fields.
I've been looking at ACLs to control which Dynamic Fields are visible based on ticket type but am not having any success.
Does anyone have an idea of how to manage this (assuming it's possible at all)?
As a simple example - - when adding a Note, Group_1 (Ticket Type 'Incident') wishes to have Dynamic Fields 'Author' and 'Publisher' present. Group_2 (Ticket Type 'Service Request') wants fields 'Serial Number' and 'Quantity' shown.
All help greatly appreciated.
Controlling which Dynamic Fields are visible on 'ViewNote'
Moderator: crythias
Re: Controlling which Dynamic Fields are visible on 'ViewNote'
Could you show how did you try with acl to check where can be the problem? I think with acl it is possible.
Re: Controlling which Dynamic Fields are visible on 'ViewNote'
Hi,
with OTRS Free or ((OTRS)) Community Edition it is not posibble out of the box.
You need to
with OTRS Free or ((OTRS)) Community Edition it is not posibble out of the box.
You need to
- code (Javascript?)
- get a (commercial) feature
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.