issue OTRS 5.0.22

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sameer615
Znuny newbie
Posts: 38
Joined: 16 Aug 2017, 11:26
Znuny Version: OTRS 5
Real Name: sameer sardar
Company: ENS

issue OTRS 5.0.22

Post by sameer615 »

We are getting these below errors sometimes in OTRS 5.0.22 and at that time no single mails fetched from mailserver.

[Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][51] There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: Error: Timeout of 600 seconds reached, killing child process!
jojo
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Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: issue OTRS 5.0.22

Post by jojo »

- the error is clear, a timeout. Check your mailsystem and network
- you use an outdated and unsecure version, update to the latest version
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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