Hi,
I would like to report bug in statistics / report module. When generating Ticketlist CSV report of tickets without asigned customer, fields where customerID and customerName should be is reported without quotes. So it looks like this :
"903","18004687","27 d 0 h ","--redacted content--","2018-04-05 08:39:04 (Europe/Vienna)","2018-04-05 08:39:17 (Europe/Vienna)","2018-04-05 08:39:17 (Europe/Vienna)","Queue","closed successful","3 normal",,,"Agent Name","Agent Name","2018-04-05 08:39:04 (Europe/Vienna)","0","0","","0","0","closed","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",""
there should be ,"","", instead because empty field shoud be represented with as ,"", in CSV.
Can someone confirm this or let me know how to fix it ?
BR!
[BUG] OTRS 6.0.5-1 - Statistics CSV parsing
Moderator: crythias
[BUG] OTRS 6.0.5-1 - Statistics CSV parsing
OTRS 6.0.3-1, MySQL
Re: [BUG] OTRS 6.0.5-1 - Statistics CSV parsing
- try out latest version of OTRS
- to report bugs use bugs.otrs.org only
- to report bugs use bugs.otrs.org only
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: [BUG] OTRS 6.0.5-1 - Statistics CSV parsing
6.0.5-1 is last version afaik, i will try to fill https://bugs.otrs.org/
OTRS 6.0.3-1, MySQL
Re: [BUG] OTRS 6.0.5-1 - Statistics CSV parsing
latest version is 6.0.7
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: [BUG] OTRS 6.0.5-1 - Statistics CSV parsing
OTRS 6.0.3-1, MySQL
Re: [BUG] OTRS 6.0.5-1 - Statistics CSV parsing
then contact the dabian/ubuntu maintainer as this is not an official package of the ((OTRS)) community edition
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: [BUG] OTRS 6.0.5-1 - Statistics CSV parsing
I am unable to find correct asigned developer which is responsible for Ubuntu package, dunny who is that for now, but i've filled bug as you suggested.
https://bugs.launchpad.net/ubuntu/+sour ... ug/1772380
Thanks,
BR!
https://bugs.launchpad.net/ubuntu/+sour ... ug/1772380
Thanks,
BR!
OTRS 6.0.3-1, MySQL