Hi, i need a help i try add a one item on the "Information Ticket" i make a probe on Text Dynamic Field Configuration with de Name "Field1", Label "My Field 1" and Default value "My Text" this work when i activate Field1 in New Phone Ticket Screen in Ticket::Frontend::AgentTicketPhone###DynamicField
But when i activated Field1 in Ticket Zoom Screen in Ticket::Frontend::AgentTicketZoom###DynamicField with Value Key=Field1 and Content=1 not appear in "Information Ticket" of the agent. I followed this link http://doc.otrs.com/doc/manual/admin/4. ... w-examples anybody can help me?
OTRS TROUBLE WITH DYNAMIC FIELDS
Moderator: crythias
Re: OTRS TROUBLE WITH DYNAMIC FIELDS
I think the first is to use the manual for your version because you are using the otrs 4 manual: http://doc.otrs.com/doc/manual/admin/st ... mic-fields
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- Znuny superhero
- Posts: 682
- Joined: 29 May 2012, 22:47
- Znuny Version: 6.0.24
- Real Name: Klaus Salazar
- Location: Perú
Re: OTRS TROUBLE WITH DYNAMIC FIELDS
Hi, fcasal sorry i follow this http://doc.otrs.com/doc/manual/admin/6. ... w-examples but only the example "Activate Field1 in Ticket Zoom Screen" not work for me.
Re: OTRS TROUBLE WITH DYNAMIC FIELDS
Please, write here every step you did in order we can find out what is going wrong.
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- Znuny superhero
- Posts: 682
- Joined: 29 May 2012, 22:47
- Znuny Version: 6.0.24
- Real Name: Klaus Salazar
- Location: Perú
Re: OTRS TROUBLE WITH DYNAMIC FIELDS
Thanks by you response, well i create a dynamic field with name Field1, field type "Text" and label "My Field1". I'm go to SysConfig and search "Ticket::Frontend::AgentTicketZoom###DynamicField" and add in value a Key=Field1 and Content=1 then i send a email of probe and this incoming to the system but not appear the dynamic field in the ticket.