Session Invalid

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ronaldjerardmedina
OTRS expert
Posts: 99
Joined: 24 Jun 2016, 11:36
OTRS Version?: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Session Invalid

Post by ronaldjerardmedina » 03 May 2018, 07:53

Hi,

Many users get "Session Invalid" when accessing through mobile phone. What could be the problem? Thanks.
OTRS 5.0.3-01 - MySql - SLES -

root
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Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
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Re: Session Invalid

Post by root » 03 May 2018, 08:40

Hi,

I think the reason is a changing remote ip of the client? Search the SysConfig for SessionCheckRemoteIP

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

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