Hello team,
Does OTRS have an administrator audit trail to show changes made by the admin
OTRS administrator audit trail
Moderator: crythias
-
- Znuny newbie
- Posts: 28
- Joined: 19 Feb 2018, 14:04
- Znuny Version: OTRS VERSION 6
- Real Name: Denis Kalega
- Company: BRAC Finace Ltd
Re: OTRS administrator audit trail
Some of the changes are logged to the Syslog. The Sysconfig has an Audit log in OTRS but not in the ((OTRS)) community edition
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 28
- Joined: 19 Feb 2018, 14:04
- Znuny Version: OTRS VERSION 6
- Real Name: Denis Kalega
- Company: BRAC Finace Ltd
Re: OTRS administrator audit trail
Thanks Jojo
-
- Znuny newbie
- Posts: 3
- Joined: 23 May 2018, 16:08
- Znuny Version: OTRS 6.03
- Real Name: Vincent Dela Paz
- Company: SlashdotPH
Re: OTRS administrator audit trail
Actually only for SysConfig
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com