OTRS administrator audit trail

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Mazowinski
OTRS newbie
Posts: 22
Joined: 19 Feb 2018, 14:04
OTRS Version?: OTRS VERSION 6
Real Name: Denis Kalega
Company: BRAC Finace Ltd

OTRS administrator audit trail

Post by Mazowinski » 02 May 2018, 11:26

Hello team,

Does OTRS have an administrator audit trail to show changes made by the admin

jojo
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Re: OTRS administrator audit trail

Post by jojo » 02 May 2018, 11:52

Some of the changes are logged to the Syslog. The Sysconfig has an Audit log in OTRS but not in the ((OTRS)) community edition
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

Mazowinski
OTRS newbie
Posts: 22
Joined: 19 Feb 2018, 14:04
OTRS Version?: OTRS VERSION 6
Real Name: Denis Kalega
Company: BRAC Finace Ltd

Re: OTRS administrator audit trail

Post by Mazowinski » 02 May 2018, 12:15

Thanks Jojo

vincentdelapaz
OTRS newbie
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Joined: 23 May 2018, 16:08
OTRS Version?: OTRS 6.03
Real Name: Vincent Dela Paz
Company: SlashdotPH

Re: OTRS administrator audit trail

Post by vincentdelapaz » 15 Oct 2018, 07:20

Good day,

In-line with the inquiry,

jojo wrote:
02 May 2018, 11:52
Some of the changes are logged to the Syslog. The Sysconfig has an Audit log in OTRS but not in the ((OTRS)) community edition
Does upgrading to Business Solution provide audit logs for users and admins? thanks

jojo
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Posts: 14387
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: OTRS administrator audit trail

Post by jojo » 15 Oct 2018, 11:07

Actually only for SysConfig
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

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