Dynamic Field in Customer Company screen

Moderator: crythias

Post Reply
ERPL
OTRS newbie
Posts: 4
Joined: 23 Apr 2018, 16:05
OTRS Version?: 6.06.00
Real Name: Andrea Pedinotti
Company: Erp Logic

Dynamic Field in Customer Company screen

Post by ERPL » 23 Apr 2018, 17:08

Dear All,

I noticed the possibility to create a custom field in Customer Company screen, available in OTRS 6.
It is required for our business and I created it in the proper Configuration screen.

The guide then said that as second step Is needed to:
Please note that dynamic fields for customer users and companies need to be configured accordingly in the CustomerUser and CustomerCompany mapping, usually to find in Kernel/Config.pm of your OTRS installation. Examples for configuring them can be found in Kernel/Config/Defaults.pm.
That is where I get lost.

I located the defaults.pm and the config.pm files, (I received the suggestion from OTRS support that is better to change the second one) but unfortunately I have no Idea where and what to write to make my dynamic field available in customer Company screen.

Can Anyone help me?
I'm sure this will help many other system administrator, not used with perl and coding.

In file config.pm I believe I need to copy the source configuration code here:
ScreenHunter Image.jpg
Now what to add?

[ 'DynamicField_Name_Y', undef, 'Name_Y', 0, 0, 'dynamic_field', undef, 0 ]

This string? how will this be linked to the CUstomer Company Screen?

Thanks to everybody who will contribute in helping.

Thanks
You do not have the required permissions to view the files attached to this post.

Post Reply