Hello,
My company has been using OTRS for a while but I am new to the system. I am looking for a way to send an email with a summary of open tickets at the end of every work day. Both for the on-shore team (6 PM CST) and the off-shore team (7 AM CST), so 2 emails a day. I can connect through Putty to our OTRS IP and am seeing the various ticket.pm files but I am not sure how/ if they can help with this issue. I would appreciate any help and instruction since I am fairly new to OTRS/ Putty/ coding in general.
Thank you
Send Summary of Open Tickets
Moderator: crythias
Re: Send Summary of Open Tickets
this can be achieved by the Statistic Module within the ((OTRS)) Community Edition or the reporting module in OTRS.
For operation of OTRS you should have profund Linux Know How and I also would recommend an OTRS administrator training
For operation of OTRS you should have profund Linux Know How and I also would recommend an OTRS administrator training
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com