Hello
I would like to put a restriction in place to keep the tickets view. (Frontend)
Limit the view of Dashbaord, QueueView tickets based on the CustomerID parameter.
I set up an ACL.
Match settings
Properties
User
UserLogin: XXXXX
Ticket
CustomerID: XXX
Change settings
PossibleNot
Action [RegExp] AgentTicket *
I have no rights on Tickets but I still see the tickets in my dashboard and QueueView
I add AgentTicketOverview in ACLKeysLevel3 :: Actions ### 100-Default in
Ticket → Core :: TicketACL.
It does not work .
Can you help me ?
Thank you in advance,
Regards,
Yoann
Restriction QueueView Ticket Agent by CustomerID
Moderator: crythias
Re: Restriction QueueView Ticket Agent by CustomerID
First of all, check you have deployed the acl.
Perhapst you could try with the queue permissions instead of using an ACL.
Perhapst you could try with the queue permissions instead of using an ACL.