Cyclical ticket - how to do it ?

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jalokim
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Joined: 04 Dec 2017, 15:25
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Real Name: Mikołaj
Company: PUW

Cyclical ticket - how to do it ?

Post by jalokim »

Hi, I have a problem.
How to do it in otrs so that the ticket will be created cyclically ?
For example:
Ticket title "backup data"
frequency "every week"
root
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Re: Cyclical ticket - how to do it ?

Post by root »

Hi,

The easiest way: create a shell script for sending an email and cron task.

- Roy
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jalokim
Znuny newbie
Posts: 3
Joined: 04 Dec 2017, 15:25
Znuny Version: otrs 5
Real Name: Mikołaj
Company: PUW

Re: Cyclical ticket - how to do it ?

Post by jalokim »

root wrote:Hi,

The easiest way: create a shell script for sending an email and cron task.

- Roy
Good idea :)

When I use OTRSAppointmentCalendar and create "new event"... can I change an event to ticket?
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