TicketCreate Transition - Article not showing on Child Ticket

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iclaude
OTRS expert
Posts: 54
Joined: 31 Mar 2016, 10:30
OTRS Version?: OTRS 5.0.23 Free
Real Name: Claude Chelene

TicketCreate Transition - Article not showing on Child Ticket

Post by iclaude » 12 Mar 2018, 12:17

Hi,

I am creating child tickets using the transition action TicketCreate, but the article on child tickets is not showing

the child ticket settings are:

ArticleType = webrequest
Body = Ver detalhes no caso principal
ContentType = text/plain; charset=ISO-8859-15
CustomerID = <OTRS_TICKET_CustomerID>
CustomerUser = <OTRS_TICKET_CustomerUserID>
DynamicField_ProcessManagementActivityID = Activity-dfcbccc665eda1a2764c760b2a389cc2
DynamicField_ProcessManagementProcessID = Process-8924d49df8d67cf201bb929053fd39a2
DynamicField_Tid = 2
LinkAs = Child
OwnerID = 1
Priority = Inicial
Queue = Servicedesk-DSI::GAU-Pedidos
SLA = 60 min
SenderType = agent
ServiceID = 21
State = 1- Por Tratar
Subject = Desactivar User Windows
Title = Desactivar User Windows
Type = Solicitação de Serviço
lock = unlock

what Am I doing wrong ?

Regards
OTRS 5.0.23/OpenSuse
MySql

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