Dynamic field data not showing up in Agent Queue View

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kvytla
Znuny newbie
Posts: 22
Joined: 22 Aug 2012, 20:20
Znuny Version: OTRS 4.0.9

Dynamic field data not showing up in Agent Queue View

Post by kvytla »

Hello Everyone,

We are using process management in otrs 5.0 for employee on boarding in the organization.
I have created a workflow for the same and en\have created a dynamic field called joining date.
We need to have this field to show data in the queue view so that the agent working on the que can look at the joining dates and open these tickets to work on them.

My challenge is after having enabled this dynamic field in the agent queue view. I have blank data in the joining data column as shown in the attachment below.
Please let me know if i am missing something here.
otrs DF.JPG
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wheelshot
Znuny expert
Posts: 188
Joined: 15 Dec 2014, 20:49
Znuny Version: 4.0.24
Location: QC, Canada

Re: Dynamic field data not showing up in Agent Queue View

Post by wheelshot »

If you go in the ticket itself in the dynamic field panel, do you see it filled up there?

Can you show us the config you did for the queue view to add it? Did you add the "dynamicfield_" before your field name in the config?
dmunozs
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Joined: 06 Apr 2018, 01:40
Znuny Version: 6.0.3
Real Name: David Muñoz Segura
Company: Gridshield

Re: Dynamic field data not showing up in Agent Queue View

Post by dmunozs »

Hello

The configuration
Screen Shot 2018-04-06 at 7.25.35 AM.png
Screen Shot 2018-04-06 at 7.29.53 AM.png
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kvytla
Znuny newbie
Posts: 22
Joined: 22 Aug 2012, 20:20
Znuny Version: OTRS 4.0.9

Re: Dynamic field data not showing up in Agent Queue View

Post by kvytla »

wheelshot wrote:If you go in the ticket itself in the dynamic field panel, do you see it filled up there?

Can you show us the config you did for the queue view to add it? Did you add the "dynamicfield_" before your field name in the config?
Dynamic Filed.PNG
Enabling DF in Queue view.PNG
Process fields.PNG
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kvytla
Znuny newbie
Posts: 22
Joined: 22 Aug 2012, 20:20
Znuny Version: OTRS 4.0.9

Re: Dynamic field data not showing up in Agent Queue View

Post by kvytla »

Process sample 1.PNG
Process sample 2.PNG
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wheelshot
Znuny expert
Posts: 188
Joined: 15 Dec 2014, 20:49
Znuny Version: 4.0.24
Location: QC, Canada

Re: Dynamic field data not showing up in Agent Queue View

Post by wheelshot »

There's your error (I think). On your config screenshot, for the default columns, you wrote "joiningdate" and not "DynamicField_joiningdate". You can see in the list that you added some the right way with "DynamicField_".

Tell me if its working.
kvytla
Znuny newbie
Posts: 22
Joined: 22 Aug 2012, 20:20
Znuny Version: OTRS 4.0.9

Re: Dynamic field data not showing up in Agent Queue View

Post by kvytla »

Thanks a ton..it worked :)
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