Fetched mail not deleting from mail box

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avinashillindra
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OTRS Version?: OTRS 5 Free
Real Name: Avinash Illindra

Fetched mail not deleting from mail box

Post by avinashillindra » 06 Mar 2018, 13:23

Dear Support,

A strange behaviour started in our existing OTRS system.
From yesterday night fetched mail not deleting from system and keep on creating duplicate tickets.

Your kind support save us our daily activities and run our business smoothly.

Thanks in advance.

Regards,
Avinash Illindra

jojo
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Re: Fetched mail not deleting from mail box

Post by jojo » 06 Mar 2018, 14:40

check the logs and the OTRS spool directory.

Please also note that this forum does not replace commercial grade support you are expecting here, if you require it you have to purchase services.
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

avinashillindra
OTRS expert
Posts: 60
Joined: 31 Mar 2016, 06:13
OTRS Version?: OTRS 5 Free
Real Name: Avinash Illindra

Re: Fetched mail not deleting from mail box

Post by avinashillindra » 06 Mar 2018, 14:49

Sorry, I'm not much familiar with OTRS OS level. Can you please guide me what all logs I need to verify.

Regards,
Avinash Illindra

avinashillindra
OTRS expert
Posts: 60
Joined: 31 Mar 2016, 06:13
OTRS Version?: OTRS 5 Free
Real Name: Avinash Illindra

Re: Fetched mail not deleting from mail box

Post by avinashillindra » 07 Mar 2018, 07:09

Can you please provide the details of Commercial services and contact mail id to take it forward.

And please let us know what all services covered in this commercial services ?

jojo
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Re: Fetched mail not deleting from mail box

Post by jojo » 07 Mar 2018, 08:47

Have a look on the page of the OTRS group which is vendor and producer of OTRS (www.otrs.com)
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

root
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Re: Fetched mail not deleting from mail box

Post by root » 07 Mar 2018, 09:32

And you can also see possibilities at the page of Znuny (http://www.znuny.com), the company of the OTRS creator.

And most of the companies listed at viewtopic.php?f=104&t=8247&p=89605#p89605 also provide commercial services.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out https://www.znuny.com/

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