Process Ticket - Customer Portal

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andrep
OTRS newbie
Posts: 25
Joined: 13 Aug 2015, 13:12
OTRS Version?: 4.0.10

Process Ticket - Customer Portal

Post by andrep » 05 Mar 2018, 19:31

Hello,

I try to activate the ability to create a process ticket in the customer portal but I don't see the menu as mentioned in the sysconfig area :
CustomerFrontend::Module###CustomerTicketProcess --> Create new process ticket.

How can I achieve this ?

Thank you for your prompt help

André

OTRS 5.0.16
Centos 7.3.1611
MySQL : 5.7.17

wurzel
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Re: Process Ticket - Customer Portal

Post by wurzel » 05 Mar 2018, 23:53

Hi,

you need to have a valid (active) process with one start activity with a customer dialogue.

Florian
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    andrep
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    Joined: 13 Aug 2015, 13:12
    OTRS Version?: 4.0.10

    Re: Process Ticket - Customer Portal

    Post by andrep » 07 Mar 2018, 11:55

    Thank you for your comment. Yes I have it, I reproduced the Order book example. In the Agent GUI, work perfectly.

    Thanks for your help

    André

    andrep
    OTRS newbie
    Posts: 25
    Joined: 13 Aug 2015, 13:12
    OTRS Version?: 4.0.10

    Re: Process Ticket - Customer Portal

    Post by andrep » 07 Mar 2018, 12:05

    Additional info :

    When I deactivate this setting CustomerFrontend::NavBarModule###10-CustomerTicketProcesses

    I see the menu "Create new process ticket" but I got the message "No Process configured".

    As I wrote, the process "Demo book ordering" is active and fully operational in the Agent GUI.

    Should I define somewhere that the process is available in the customer portal ?

    Thank you

    André

    root
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    Re: Process Ticket - Customer Portal

    Post by root » 07 Mar 2018, 14:39

    Hi,

    The initial activity dialogue needs to be also available for customer, not only agents

    - Roy
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    andrep
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    Re: Process Ticket - Customer Portal

    Post by andrep » 07 Mar 2018, 23:55

    Thank you so much, I didn't see this setting.

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