Update OTRS 5 to 6 - errors

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mauricioneto157
OTRS newbie
Posts: 1
Joined: 01 Mar 2018, 12:58
OTRS Version?: 5.0.24
Real Name: Mauricio de Paiva Grilo Neto

Update OTRS 5 to 6 - errors

Post by mauricioneto157 » 01 Mar 2018, 16:22

Hi There !


Please, someone help me to update my OTRS 5 to version 6 rsrs.

I use the virtualbox, ubuntu 64-bit. I made several attempts to do it but all went wrong :( .

The error occurs when the database is migrating, the image is in annex.


I have another question regarding the XML conversion script. I should copy all the files in the /opt / otrs_old / Kernel / Config / Files folder and paste it into the / opt / otrs / Kernel / Config / Files folder, so that it would perform the conversion and automatically send it to the / opt / otrs folder / Kernel / Config / Files / XML. Was it that way?

Sorry for my english ! :lol:
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