OTRS procmail postfix

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OTRS newbie
Posts: 2
Joined: 20 Feb 2018, 15:47
OTRS Version?: OTRS 6

OTRS procmail postfix

Post by adabud2013 » 21 Feb 2018, 16:01


I'd like to clarify some open point regarding OTRS postfix and procmail. If I configure in Outlook a rule that each single mail that goes into the support@mydomain.local mailbox will be forwarded to otrs@otrsserver (Exchange send connector already in place) which line in the sample .procmailrc from the admin manual tell's that everything that goes to otrs@otrsserver will be "moved" to OTRS ?

# --
# Pipe all email into the PostMaster process.
# --
:0 :
| $SYS_HOME/bin/otrs.Console.pl Maint::PostMaster::Read

Why do I need procmail anyway ?


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