OTRS procmail postfix

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adabud2013
OTRS newbie
Posts: 2
Joined: 20 Feb 2018, 15:47
OTRS Version?: OTRS 6

OTRS procmail postfix

Post by adabud2013 » 21 Feb 2018, 16:01

Hello,

I'd like to clarify some open point regarding OTRS postfix and procmail. If I configure in Outlook a rule that each single mail that goes into the support@mydomain.local mailbox will be forwarded to otrs@otrsserver (Exchange send connector already in place) which line in the sample .procmailrc from the admin manual tell's that everything that goes to otrs@otrsserver will be "moved" to OTRS ?

SYS_HOME=$HOME
PATH=/bin:/usr/bin:/usr/local/bin
# --
# Pipe all email into the PostMaster process.
# --
:0 :
| $SYS_HOME/bin/otrs.Console.pl Maint::PostMaster::Read


Why do I need procmail anyway ?

Thanks

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