Attachment OTRS "problem"

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OTRS newbie
Posts: 7
Joined: 09 May 2016, 07:05
OTRS Version?: 3.3.10
Real Name: Emanuele

Attachment OTRS "problem"

Post by ermurenz » 17 Feb 2018, 19:03

this is my situation:

I have 2 otrs system.
1) OTRS Version 3.3.10
2) OTRS Version 6.0.2

From web interface of first server, i can click (from inside ticket) "forward" to be able to send mail on 2° system and create a new ticket.
but if before sending i upload a new attachment, on the new created ticket on second server, that attachment is not present.

Any reason about this problem?

Sorry for my approximate english.

Tnks in advance.

PS:I have attached the "Comunication Log" in this post
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