UnlockOnAway

Moderator: crythias

Post Reply
lukbec
OTRS newbie
Posts: 23
Joined: 20 Apr 2012, 15:03
OTRS Version?: 2.4.6

UnlockOnAway

Post by lukbec » 15 Feb 2018, 13:38

Hello,

can set up a system so that a blocked ticket does not become unlocked when the agent has an out of office enabled, and there is a new article from follow up?

I found such an configuration, but it does not work.

Ticket::UnlockOnAway
Unlock tickets whenever a note is added and the owner is out of office.

Post Reply