[SOLVED] ACL for Process ticket

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iclaude
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[SOLVED] ACL for Process ticket

Post by iclaude »

Hi,

How can I create an ACL that does not allow agents to move Process Tickets when they are on specific Activities?

Regards
Last edited by iclaude on 13 Feb 2018, 14:11, edited 1 time in total.
OTRS 6
reneeb
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Re: ACL for Process ticket

Post by reneeb »

You should use the GUI for ACLs in the admin area.

Properties -> Ticket -> DynamicField_ActivityID -> <insert the entity id of the activity>
PossibleNot -> Action -> AgentTicketMove => 0
-> Ticket -> Queue -> [regex]*


(untested)
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iclaude
Znuny newbie
Posts: 97
Joined: 31 Mar 2016, 10:30
Znuny Version: OTRS 6.0.30
Real Name: Claude Chelene

[SOLVED] Re: ACL for Process ticket

Post by iclaude »

reneeb wrote:You should use the GUI for ACLs in the admin area.

Properties -> Ticket -> DynamicField_ActivityID -> <insert the entity id of the activity>
PossibleNot -> Action -> AgentTicketMove => 0
-> Ticket -> Queue -> [regex]*


(untested)
Thank you

It worked like this:

Properties -> Ticket -> DynamicField_ProcessManagementProcessID -> <insert the entity id of the process>
Properties -> Ticket -> DynamicField_ProcessManagementActivityID -> <insert the entity id of the activity>
PossibleNot -> Action -> AgentTicketMove => 0

Regards
OTRS 6
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