Interval for pending tickets mails

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akipt
OTRS newbie
Posts: 8
Joined: 14 Mar 2016, 14:05
OTRS Version?: 5.0.14

Interval for pending tickets mails

Post by akipt » 02 Feb 2018, 15:51

Hey,

I would like to get more then one e-mail from OTRS per day for pending tickets.
As far as I see, the check for pending tickets is done in Daemon::SchedulerCronTaskManager::Task###TicketPendingCheck

But how do I change the interval for sending mails from once a day to every 12 hours or even better, to one mail at 9 am and another at 5 pm?

Thank you very much!

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