Reply to customers only after approval

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ArcheNoah77
OTRS newbie
Posts: 9
Joined: 09 Jun 2017, 08:58
OTRS Version?: 6.0.2

Reply to customers only after approval

Post by ArcheNoah77 » 01 Feb 2018, 10:51

Hello,

I would like to have that the answers that an agent (trainee) sends out to the customer first have to be approved by another agent (instructor).

Does anyone have experience or an idea how to do that?

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